At Ferntree Gully Volkswagen we seek to establish long-term working relationships with all customers. We listen and review feedback so we can improve our service. Below are some examples of what some of our customers have said:
"Very professional and great service which is hard to find these days."
Love the car and thanks for your time yesterday. Very professional and great service which is hard to find these days.
When I buy another vehicle it will be from yourself and I will recommend yourself to anyone else looking for a vehicle.
Only have to follow up Roadside assist, which I am sure you have under control as well.
"The first two dealerships I was given mediocre service at best but at Ferntree Gully Volkswagen, the service was absolutely flawless."
Last weekend I took delivery of a new Golf GTI from Ferntree Gully Volkswagen and I just wanted to let you know how impressed I was with the service I received.
Ferntree Gully Volkswagen was the third Volkswagen dealership that I visited when looking at cars. The first two dealerships I was given mediocre service at best but at Ferntree Gully Volkswagen, the service was absolutely flawless. Your Sales team was very professional but also had a very genuine manner that reassured me that I was being looked after.
After the deal was done I was handed over to your finance department and again from the very start their professional and genuine manner was also obvious. The whole team was great to deal with and followed through on everything they promised and did it all very quickly.
This is the second car we've bought from Ferntree Gully Volkswagen and I have to say that the service we received will ensure we come back.
Great work (and a great car to top it off of course).
"It is my pleasure to congratulate you on a very professional, honest, friendly and well mannered team"
I am proud owner of brand new VW Polo diesel, which I purchased at Ferntree Gully Volkswagen a few weeks ago.
It is my pleasure to congratulate you on a very professional, honest, friendly and well mannered team, including your Brand Manager, New Cars Sales Manager and Sales Consultant.
It was a very pleasant experience to have their assistance.
"Eric was instrumental in making the purchase of my new car an enjoyable experience"
I wanted to write and thank your team for their wonderful customer service that I experienced during my recent service at your dealership.
I purchased my Jetta almost a year ago from Eric who was instrumental in making the purchase of my new car an enjoyable experience and this being my first service has been no different.
Please pass on my sincere thanks to your staff for their genuine care and assistance right from the initial phone call when I booked my car in through to when I picked my car up.
It is refreshing to get honest, helpful and friendly customer service these days.
"I liked the lack of pressure during negotiations and the honesty concerning delivery dates."
All too often letters are sent when based on a complaint, however this one is in appreciation of good service.
I enjoyed dealing with the friendly team at Ferntree Gully Volkswagen to take delivery of our new car.
I liked the lack of pressure during negotiations and the honesty concerning delivery dates.
I will happily recommend your dealership to any friends and associates who are interested in a VW.
As for the car itself, I couldn't be happier. Handles great, good performance & economy and has all the features I could want without anything frivolous, nice dash layout too.
Thanks again for a good deal.