Privacy Policy

Ferntree Gully Volkswagen is committed to safeguarding the privacy of individuals. This Privacy Policy sets out how Ferntree Gully Volkswagen manages personal information. It is structured as follows:

1. Personal information Ferntree Gully Volkswagen collects
2. Use and disclosure of personal information
3. Automated decision making
4. Cookies
5. Links to other websites
6. Marketing
7. Overseas transfers
8. Access and correction
9. Contacting Ferntree Gully Volkswagen and complaints
10. Changes to Privacy Policy

1. Personal information Ferntree Gully Volkswagen collects

The main types of personal information Ferntree Gully Volkswagen collects and holds are:

• contact and identification information for individuals seeking to buy or sell vehicles with Ferntree Gully Volkswagensuch as name, date of birth, contact number(s), email address(es), residential and/or business address(es), demographic information (such as postcode, age, gender) and driver's licence details;
• vehicle and servicing details for Ferntree Gully Volkswagen's customers including vehicle registration, vehicle purchase details, service appointment bookings;
• finance details for Ferntree Gully Volkswagen's customers seeking finance such as financial, insurance or credit information, marital status, employment details and history;
• contact details for individuals working for Ferntree Gully Volkswagen's business partners and suppliers;
• information provided by an individual as part of a recruitment process such as name, contact details, prior employment history, qualifications, referee details and, if applicable, details for background checks; and
• other information provided by individuals while interacting with Ferntree Gully Volkswagen.

Ferntree Gully Volkswagen collects personal information in the course of running its business in a range of different ways, typically through:

• interactions with individuals (e.g. through any records Ferntree Gully Volkswagen keeps of telephone calls, or emails received, or messages sent to Ferntree Gully Volkswagen or posted on Ferntree Gully Volkswagen's pages on social media);
• Ferntree Gully Volkswagen's website;
• use of social media;
• employment applications;
• third party service providers; and
• provision of customer service and support.

Where practicable, Ferntree Gully Volkswagen collects personal information in connection with running its business directly from the individual concerned. On occasion Ferntree Gully Volkswagen may collect personal information from someone else such as when speaking to a referee for a job applicant or doing screening for onboarding a new supplier or customer.

2. Use and disclosure of personal information

Ferntree Gully Volkswagen stores personal information in electronic and paper form.

Ferntree Gully Volkswagen uses and discloses personal information as follows:

• to source vehicles and sell them to Ferntree Gully Volkswagen's customers and to provide other related services to customers such as vehicle servicing and assist with arranging financing to purchase a vehicle;
• to manage arrangements with Ferntree Gully Volkswagen's customers and prospective customers;
• to obtain products, services or information from Ferntree Gully Volkswagen's suppliers;
• to assess what vehicles a person may be interested in purchasing (e.g., based on the person's interests and other information Ferntree Gully Volkswagen knows about them);
• to operate and manage Ferntree Gully Volkswagen's website, social media and other communications and media channels;
• subject to applicable laws, to conduct marketing;
• for processing and assessing employment applications; and
• for such other purposes authorised or required by law.

It may be necessary to share personal information with organisations that provide products or services to Ferntree Gully Volkswagen. For example, Ferntree Gully Volkswagen may use third party service providers for the organisation of customer care, implementation of promotions, development of offers, communication and contact with customers, organization of events and for the purpose of obtaining advice and managing its affairs. Ferntree Gully Volkswagen also uses third party service providers for credit card processing/payment and for IT services (hosting services, database maintenance, etc.).

3. Automated decision making

Ferntree Gully Volkswagenuses computer programs to make decisions affecting a person's interests to offer products or services that could be of interest. This is typically done via AI Agents within website chat or SMS. The sorts of personal information Ferntree Gully Volkswagen uses in the operation of the computer program is browsing history on Ferntree Gully Volkswagen's websites, name, contact information, and other information you may input into Ferntree Gully Volkswagen's websites. The level of human oversight Ferntree Gully Volkswagen provides over these decisions is limited — responses and recommendations may be generated automatically, with human review available where a person requests it or where required for follow-up by Ferntree Gully Volkswagen's staff.

4. Cookies

Ferntree Gully Volkswagenuses cookies on its website. Cookies are small text files that are stored by the website user's browser when they visit a website. This identifies the browser used and can be recognised by Ferntree Gully Volkswagen's web server. Ferntree Gully Volkswagenmay use cookies to associate a user with social media platforms and, if the user so chooses, enable interaction between the user's activities on Ferntree Gully Volkswagen's platforms and those social media platforms. Ferntree Gully Volkswagen's website also uses cookies to analyse website traffic and help provide a better website visitor experience. Website users can make certain choices about the use of cookies through their browser settings. However, if the user disables certain cookies, this may prevent the user from taking full advantage of Ferntree Gully Volkswagen's website.

5. Links to other websites

Ferntree Gully Volkswagen's website may contain links to third party websites. Ferntree Gully Volkswagen does not control or otherwise determine the privacy practices of these third party sites. To find out about their privacy practices, you should check their websites for their privacy policy, or otherwise ask them about their privacy practices.

6. Marketing

If you have received a direct marketing communication from Ferntree Gully Volkswagen and do not wish to receive these communications from Ferntree Gully Volkswagen in the future, just use the “unsubscribe” function in the email or SMS, or tick the opt out box on postal communications and return the mailed item to Ferntree Gully Volkswagen.

7. Overseas transfers

Ferntree Gully Volkswagen's website/s are hosted in Australia. On occasion, a third party service provider Ferntree Gully Volkswagen engages or that Ferntree Gully Volkswagen is instructed to provide information to may be outside of Australia however, the location of the third party would depend on the specific situation.

8. Access and correction

An individual may request access to or correction of any of the personal information Ferntree Gully Volkswagen holds about them by contacting Ferntree Gully Volkswagen during business hours on (03) 9758 0000 or via the contact page.

Ferntree Gully Volkswagen may require an individual making a request to verify their identity before processing their request.

Ferntree Gully Volkswagen will aim to respond to all requests promptly and within 30 days.

Ferntree Gully Volkswagen may refuse a request where permitted or required by law. Ferntree Gully Volkswagen will comply with any regulatory requirement to give reasons for its decision.

9. Contacting Ferntree Gully Volkswagen and complaints

If you have any queries, concerns or complaints about how Ferntree Gully Volkswagen handles your personal information please contact Ferntree Gully Volkswagen during business hours on (03) 9758 0000 or via the contact page. Ferntree Gully Volkswagen may require an individual making a request to verify their identity before processing their request.

Please provide sufficient details so that Ferntree Gully Volkswagen can understand the nature of your concern. In most cases, Ferntree Gully Volkswagen will ask that you put your request in writing.

Ferntree Gully Volkswagen takes all complaints seriously and will use reasonable endeavours to investigate and respond to a complaint in writing within 30 days of receiving the written complaint. If you remain unsatisfied by Ferntree Gully Volkswagen's response to your complaint, you may be entitled to refer your complaint to the Office of the Australian Information Commissioner.

• Phone: (03) 9758 0000
• Mailing Address: 980 Burwood Hwy, Ferntree Gully, VIC, 3156

10. Changes to Privacy Policy

Ferntree Gully Volkswagen may make changes to this Privacy Policy by posting the revised policy on its website. Please check back from time to time to review this Privacy Policy.