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980 Burwood Hwy, Ferntree Gully, VIC 3156

(03) 9759 8000

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Ferntree Gully Volkswagen

COVID-19 - Caring for our clients, our staff and the community.

 

The Ferntree Gully Motor Group of Vehicle Dealerships which comprises the Nissan, VW, Holden, HSV, Suzuki, Isuzu Ute and LDV brands, would like to update our customers on the evolving information surrounding Coronavirus (COVID-19) and the manner in which we will be addressing this ever-changing situation today and in the weeks ahead.

We take our responsibilities for the health and safety of our employees, their families, our clients and of course the broader community very seriously. To this end we are actively digesting all available government and expert information as it becomes available and implementing whatever the best practice is at that time through new policies, procedures and working plans.

General Hygiene and Cleanliness

Targeted hygiene practices can go a long way to help keeping everyone safe. We have cleaners coming in multiple times a day now to give extra attention to high traffic areas. This includes door handles, counters, reception and waiting areas, chairs and tables, EFTPOS machines, phones and all other common areas. Hand sanitizer will be on display at all customer information points and is readily available for all to use.

We are closely following all government guidelines and are recommending employees to stay home from work if they have been in contact with a confirmed case and are showing any sign of fever or respiratory illness. Any of our staff who find themselves in this situation will be provided with all necessary information and support available to us.

Our Sales Department

In the online world we find ourselves in today the process of buying a car has never been so easy for customers. Almost everything can be done remotely apart from test drives and deliveries … and when it comes to that, we can come to you! If you do come and visit us in person however, rest assured that you will be safe and clean as we continue to follow all best practice guidelines.

Our Service and Parts Departments

Industry best practice for hygiene is being followed by our Service Advisors and Technicians when dealing with your vehicle. This includes fully disinfecting door handles, steering wheel, radio and other control buttons, seat belts and any other relevant surfaces. Gloves will be worn whenever it is practical to do so, and hands will be constantly washed and sanitised.

We offer a host of driveway pick up and drop off options and are happy to discuss any needs you might have in these tricky times. For the aged and sick we can arrange to come to you, and for those that are at our service and parts counters, we have instituted both surface disinfectant procedures (pens etc.) and social distancing procedures to protect us all.

Business as Usual … well almost 😊

Obviously the longer we can keep the doors open and operating the better it is for our staff, our clients and of course the business itself which we all rely on. It is certainly not clear what the landscape will look like in the coming weeks however it is our intention to do everything we can to maintain a ‘Business as Usual’ approach for as long as we are able.

We will continue to monitor the relevant health authorities and will keep you informed of any and all changes as they occur. Please don’t hesitate to call us if you have any questions.


Yours sincerely,

Craig Pearce

Chief Executive Officer – Ferntree Gully Motor Group

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* This estimate is based on an average loan term over 5 years and an indicative interest rate of 7.65 % per annum. For an accurate finance estimate, please complete our finance enquiry form.

Welcome to Ferntree Gully Volkswagen
Passenger & Commercial Dealership

Located on Burwood Highway in Ferntree Gully at the foot hills of Mt. Dandenong in the City of Knox; Ferntree Gully Volkswagen stands for Excellence in Customer Care throughout the entire journey of your vehicle.

Our informative and experienced staff will be more than happy to guide you through our range of vehicles on offer at our dealership to find the Volkswagen that best suits your needs.

Ferntree Gully Volkswagen also provides excellent after sales servicing and maintenance. Our modern workshop ensures you receive the most current servicing and parts available whilst being handled by factory trained and experienced mechanics.

Call Ferntree Gully Volkswagen on (03) 9759 8000 today for all your Volkswagen needs in Ferntree Gully and the surrounding eastern suburbs of Melbourne.

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Our Buy Now, Pay Later solution is offered on a range of services including: general vehicle servicing, tyres, batteries, accessories, window tint and vehicle protection products.

Click here to book in your car!

FREQUENTLY ASKED QUESTIONS

How do I pay with OpenPay?

If you are new to OpenPay, download the OpenPay app and register. Please ensure you have the latest version of the OpenPay app on your mobile device. When checking in for your vehicle service appointment our friendly advisors will ask how you are paying, let them know you are paying with OpenPay and they will step you through the process.

Is there a limit to how much I can purchase?

Yes. You will receive an available limit when you successfully register on the OpenPay app. You can increase this limit by applying within the app, where you will receive an instant decision on your request.

Where can I find out more about OpenPay?

Please note that OpenPay is not a service provided by Ferntree Gully Motor Group. It is a facility offered by OpenPay Pty Ltd. Visit openpay.com.au for full terms and conditions.